Frequently Asked Questions

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You’ll find our list of supported sensors here. If you do not see your sensor brand on this list please contact us for assistance

The battery in your Air2Zed is designed to easily last through your entire day. When you close for the day, simply set it to charge and it will be ready to go again when you open in the morning.

Yes. All buttons have a textured feel, making it simple to operate.

Clean your Air2Zed with the same sanitary wipes that you regularly use in your office.

Air2Zed should not be submerged in water or other liquid.

Yes, you can. Most customers begin with our starter system and then can expand the system to their needs, as little as one piece at a time. To inquire about your specific needs, please contact us.

The Air2Zed Transmitter contains a 2300 mAh battery which quickly charges in about 2 hours.

Because your Zeds are powered by the USB port, they do not require a battery.

No worries! Simply plug the same X-ray sensor directly to the computer’s USB port as you did before! Your workflow will continue as usual, with NO DOWNTIME!

Yes! The wireless link between the transmitter and Zed (receiver) uses industry standard WP2A encryption. They only “talk” to each other.

No, the data from the X-ray sensor is not modified, compressed or altered in any way.

Zinnovi Inc. guarantees the performance of your Air2Zed product to deliver results as specified in the user manual, for a period of 12 months from the original date of purchase, as noted on the sales agreement. If the product is being shipped, the commencement of the warranty will be on the day it ships. We guarantee the product to be free of manufacturing defects, and will, at our discretion, repair or replace the unit if a warranty claim is made within the coverage period. Replacement products may be new or refurbished, and may be replaced by an upgraded or newer version of the product. Each transmitter and receiver carries its own warranty. Once a product has been replaced through a warranty claim, the replacement piece will continue to be covered for the remainder of the original warranty term. The customer will have the option to purchase an extended warranty on the replacement product.

No. All current features will receive lifetime software upgrades.

No. Air2Zed does not require your office to have a wifi network. The transmitter and receiver(s) communicate via a point-to-point connection.

With Air2Zed you don’t need any additional software. The current software you use for your sensors will continue to operate normally. Air2Zed simply sends the image wirelessly.

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